Help
FAQs
Everything we get asked most often. If your question isn't answered here, email us and we'll sort it.
Ordering and delivery
How quickly do you dispatch?
Orders are processed and dispatched within 1–2 working days of payment clearing, excluding weekends and UK public holidays. During major new-set release periods dispatch can take slightly longer — if a significant delay affects your order, we'll email you.
How long will delivery take?
Standard delivery with Royal Mail is 2–4 working days from dispatch. Royal Mail Tracked 24 is 1–2 working days from dispatch. Both are on top of the 1–2 working day dispatch time.
What does delivery cost?
Standard delivery is £3.99, and free on orders over £50. Royal Mail Tracked 24 is £5.99. Options and costs are shown at checkout before you pay.
Do you ship outside the UK?
Not at the moment — we ship within the UK only.
Will my order be tracked?
We email a tracking number where the service you chose provides one. Please allow up to 24 hours after dispatch for tracking to start updating. High-value sealed items are sent on a signed-for, fully insured service as standard.
How do you pack sealed product?
Sealed product is collected for its condition, so we pack to protect corners, edges and shrink-wrap using rigid or cushioned materials. Booster boxes, ETBs and premium collections ship in correctly sized outer boxes rather than loose in a mailer.
Returns and problems
Can I return an order?
Yes. You can cancel for any reason within 14 days of receiving your goods, and then have a further 14 days to return them. Email support@taylertcg.com with your order number before the cancellation period ends. This doesn't affect your statutory rights.
Does it have to be unopened?
Yes. Because this is collectible sealed product, items must come back in their original, unopened and undamaged condition with all factory seals and shrink-wrap intact. If a sealed item has been opened, we may reduce the refund to reflect the loss in value.
My order arrived damaged or wrong — what now?
Contact us within 14 days of delivery with your order number and clear photographs of both the item and the packaging. Where a fault is confirmed you're entitled to a repair, replacement or refund under the Consumer Rights Act 2015.
Products and authenticity
Is everything genuine?
Yes. Everything we sell is genuine, factory-sealed Pokémon TCG product and is never resealed. Sealed items are checked before dispatch and go out exactly as they arrived from the manufacturer.
Can you tell me which cards are inside?
No — the cards inside sealed product are random and determined by the manufacturer, and we never open sealed items to check. Product images are for illustration.
Are you affiliated with Pokémon?
No. We're an independent UK retailer and are not affiliated with, endorsed by or sponsored by The Pokémon Company, Nintendo, Creatures Inc. or Game Freak. All trademarks remain the property of their respective owners.
Do you sell single cards or graded slabs?
Not at the moment — we stock sealed product only.
Do you take pre-orders?
Where we list an upcoming set before its release date, the product page shows the expected release date and the item is clearly marked as a pre-order. Pre-orders are dispatched once stock arrives with us.
Payment and company
Do prices include VAT?
Yes. Prices are in pounds sterling and include VAT where applicable. We're VAT registered under number 523 3632 15, and VAT invoices are available on request.
Who are Tayler TCG?
Tayler TCG is a trading name of Tayler TCG Ltd, a company registered in England & Wales under company number 17300605, VAT number 523 3632 15. We're a UK-based independent retailer specialising in sealed Pokémon TCG product.
How do I contact you?
Email support@taylertcg.com with your order number and we'll help. It's the fastest way to reach us.
Still stuck? Email support@taylertcg.com with your order number.