Shipping policy

Last updated: 1 July 2026

Tayler TCG, operated by Tayler TCG Ltd (company no. 17300605), dispatches all orders from the United Kingdom. This policy explains how and when we ship sealed Pokémon TCG products. We currently ship to the UK only.

Processing time

Orders are processed and dispatched within 1-2 working days of payment clearing, excluding weekends and UK public holidays. During major new-set release periods, dispatch may take slightly longer; we will notify you if a significant delay applies to your order.

UK delivery

We ship within the UK only. Estimated delivery is 2-4 working days from dispatch. Delivery options and costs are shown at checkout:

• Standard delivery: Royal Mail, 2-4 working days, £3.99 (free on orders over £50).
• Tracked delivery: Royal Mail Tracked 24, 1-2 working days, £5.99.

High-value sealed items are sent on a signed-for, fully insured service as standard.

Packaging

Because sealed product is collected for its condition, we pack items to protect corners, edges and shrink-wrap, using rigid or cushioned materials suited to the item. Booster boxes, ETBs and premium collections are shipped in correctly sized outer boxes rather than loose in mailers.

Tracking

Once your order is dispatched, we will email you a tracking number where the chosen service provides one. Please allow up to 24 hours for tracking information to update after dispatch.

Lost or delayed parcels

If your order has not arrived within the estimated timeframe, please contact us at support@taylertcg.com with your order number. We will open an enquiry with the carrier. As parcels are insured, confirmed lost items will be replaced or refunded once the carrier's investigation is complete.

Incorrect address

Please check your delivery address carefully at checkout. We cannot be held responsible for orders delayed or lost due to an incorrect or incomplete address supplied by the customer.

Contact

Shipping enquiries: support@taylertcg.com.