Refund policy

Last updated: 1 July 2026

This policy applies to orders placed with Tayler TCG ("we", "us", "our"), operated by Tayler TCG Ltd, a company registered in England and Wales (company no. 17300605). It sets out your rights when buying sealed Pokémon Trading Card Game (TCG) products from us, and does not affect your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Your right to cancel (14-day cooling-off period)

If you are a consumer in the UK or EU, you may cancel your order for any reason within 14 days of receiving your goods. You then have a further 14 days to return the items to us. To cancel, email us at support@taylertcg.com with your order number before the cancellation period ends.

Condition of returned goods

Because we sell collectible sealed product, items must be returned in their original, unopened and undamaged condition with all factory seals and shrink-wrap intact. Once a sealed item has been opened, we may reduce any refund to reflect a loss in value caused by handling beyond what is necessary to establish the nature and characteristics of the goods.

Faulty, damaged or incorrect items

If your item arrives damaged, faulty, or is not what you ordered, please contact us within 14 days of delivery with your order number and clear photographs of the item and packaging. Where a fault is confirmed, you are entitled to a repair, replacement or refund in line with the Consumer Rights Act 2015. We cover return postage costs for faulty or incorrectly supplied goods.

Return postage

For change-of-mind returns, you are responsible for the cost of returning the goods to us. We recommend using a tracked and insured service, as we cannot be held responsible for items lost in transit back to us.

Refunds

Once we receive and inspect your return, we will process your refund within 14 days to your original payment method. Refunds for change-of-mind returns cover the price of the goods and standard outbound delivery; we are not required to refund any premium delivery upgrade you chose.

Exclusions

Single cards graded or opened to order, and any item clearly described as non-returnable at the point of sale, may be excluded from change-of-mind returns. This does not affect your rights in respect of faulty goods.

Contact

Returns enquiries: support@taylertcg.com. We will confirm the returns address when you contact us to arrange your return.